Top 1cm screen unresponsive - Printable Version +- Joying Technology Co., Ltd (https://www.forum-joyingauto.com) +-- Forum: My Category (https://www.forum-joyingauto.com/forumdisplay.php?fid=1) +--- Forum: Problem Discussion (https://www.forum-joyingauto.com/forumdisplay.php?fid=3) +--- Thread: Top 1cm screen unresponsive (/showthread.php?tid=2706) |
Top 1cm screen unresponsive - pete_P38 - 08-08-2018 This week the top of my touch screen became unresponsive. So far I have tried the following: 1) Unplugged & re-plugged the 100cm screen cable at both ends. 2) Power cycled the stereo. 3) Tried various apps, but all have same issue with top 1cm touch area. Any ideas ? Is there a touch calibration somewhere ? Thanks, Pete RE: Top 1cm screen unresponsive - pete_P38 - 09-14-2018 Update for other forum users. I contacted Joying about my screen, and they confirmed my unit was under warranty. I must say the after-sales service has been excellent - thanks Joying. 13th Aug : Paid £20 shipping plus £50 deposit for the replacement. 17th Aug : Joying posted screen & emailed tracking details. 22nd Aug : New screen arrived. (5 days seems pretty good for China to UK postage) 28th Aug : old screen posted back to Joying 10th Sept : Joying refunded deposit. Moral of this story for me, is email & ask for help . . . . Joying clearly wants to help & keep customers happy. RE: Top 1cm screen unresponsive - admin - 09-15-2018 (09-14-2018, 01:04 PM)pete_P38 Wrote: Update for other forum users. I contacted Joying about my screen, and they confirmed my unit was under warranty. I must say the after-sales service has been excellent - thanks Joying. Really thanks for your appreciation on Joying . we will improve ourselves better and better in the future . RE: Top 1cm screen unresponsive - Cartel - 10-04-2018 You had to pay for this? Shipping both ways? This is not good. |