12-17-2019, 03:30 AM
(12-16-2019, 08:43 AM)jeromebg Wrote: European consumers, be aware that if your Joying product needs to be fixed (and late or sooner you will) they don't have a European local repair center as mentioned in their FAQ. That mean you'll have to pay $25 + deposit ($80 in my case) for them to send a new unit + send them back your non working unit to china at your expense to get back your deposit...
That mean you'll have to pay $50 minimum to get fixed a unit under warranty...
Sorry, we have explained to you on email. there is no EU repairing station on the EU now.
That FAQ just has not been updated in time and leads to your misunderstanding. that is our negligence.
You had the unit for using more than 3 months. we are also confused about how you operated.
According to the company policy, you should pay for the deposit and shipping cost.
If you just use for 1 month and have a problem, we can help you pay for the shipping because that is our responsibility.
The policy is not only special for you. that is for all other customers. it needs to be fair for everyone.
They also need to pay for the deposit and shipping cost during the warranty.
Hope your-well-understanding.