08-22-2020, 08:47 AM
(08-14-2020, 07:39 PM)Fefe Wrote:(07-30-2020, 08:33 AM)admin Wrote: Could you please send us the email address or send us the email support@joyingauto.com. we will send the files on how to solve the problem.
- I followed the instructions from the email = nothing works
- found help at https://www.joyingauto.com/blog/post/joying-octa-core-processor-android-8-0-car-radio-latest-update-with-2gb-4gbram-16gb-rom-32gb/ = Following updated files for 9.7 inch vertical models
MCU file please click Here
OS file please click Here
Available unit : JY- VO101N4PX5S , JY-VOS01N4PX5S
*****
Following updated files for 9.7 inch vertical models with DSP (motherboard comes with nut chips )
MCU file please click Here
OS file please click Here
Available unit : JY- VO101N4PX5S , JY-VOS01N4PX5S
*****
procedure according to the instructions = please noted following when you update:
1) please update the MCU files firstly and then update the OS files.
2) The updated files for the head unit with DSP is different with the unit has ASP.
if update the wrong files, the head unit will have no sound .
(you can judge by EQ interface . The previous normal EQ interface is ASP, currently internal DSP with nut chip interface is DSP )
3)For the universal head unit update you need to use the left USB on the back of the head unit (the head unit need to be opposite directly to you )
or you can update with sd card.
if your head unit is special unit, you need to connect the USB/CP port to update.
4) please kindly prepare 2 USB drivers or 2 sd card (class 10)
after finish updating the MCU files , the head unit will reboot automatically. after reboot and enter into the home interface please disconnect the
USB driver .MCU updated time will be a little short.
and then connect the USB which with OS files , the OS update will need a little more time.
during the update , please do not disconnect the USB driver. after finishing the update and show the "update successfully "tips then you disconnect
the USB driver.
****** nothing works - no update ****
- I bought:
Your Order #000001539
Placed on Dec 14, 2018 4:01:20 PM
******
no information from JOYING ?! one email ?
- you use my video for your facebook ad and only one email ?
- claim ?
- I bought the whole package for 430 € which is not cheap and only such weak support
- I no longer know what to do or where I may be
- I already fired one Chinese radio - no one helped for 7 months
what will happen next ?
well thank you
As your order number, we cannot search for your order. could you please check whether you write it as wrong.
Could you please send us your email address?
Do you mean that you still have the problem on "downloadpending" after updating the files?