12-15-2022, 09:29 AM
(12-12-2022, 12:00 PM)Danasr Wrote:(12-09-2022, 09:30 AM)admin Wrote:(12-07-2022, 08:17 PM)Danasr Wrote: Did you know that if you complain with problems on facebook they will block you to hide the problems not solve them.
I was asking for help on all the platforms, they do not help me solve the problem. Now they hide it by blocking me!
DO NOT BUY joying products!
dear friend, our support team has replied you from europe@joyingauto.com, and also have given you solution on 17th Oct, but until now we do not get your reply, did you receive our email?
your solution is to block me on facebook, to hide the complaints? really?
support team did not offer me any solution. They agreed that even if i send joying head unit back to them they do not promise to fix my problem with the sound. So where is your solution?
Dear friend,
We already offered solutions via the emails. You can kindly check your emails.
First of all, your radio is a second hand Joying radio. Also it is a universal 2 din model which comes with the standard ISO harness. Around August, you contact Joying EU supporter ordered a Subaru Canbus harness to connect the Joying universal radio to your car and your car has the Harman Kardon amplifier. All the functions are working except the rear speaker sound. We contacted our engineers many times to try to help you. But finally we cannot find a effecive solution on it, so we refund you the money of the harness.
The radio you have is a universal model not a subaru specail model. The sound problem is the canbus harness cannot compatible with your car, it is not the radio defective. And Joying cannot make sure the aftermarket canbus decoder can fit the car functions perfectly.
For the radio issue, we also offered solutions via email. Although your radio is a second hand model, we still accept return for repair. But you never replied the emails. And send these kinds of comments via facebook, youtube, forume, etc.
If we can solve the sound problem, of course we will help you to solve it instead of the refund.