Top 1cm screen unresponsive

[pete_P38]

This week the top of my touch screen became unresponsive.

So far I have tried the following:

1) Unplugged & re-plugged the 100cm screen cable at both ends.
2) Power cycled the stereo.
3) Tried various apps, but all have same issue with top 1cm touch area.

Any ideas ?  
Is there a touch calibration somewhere ?

Thanks,
Pete

[pete_P38]

Update for other forum users. I contacted Joying about my screen, and they confirmed my unit was under warranty. I must say the after-sales service has been excellent - thanks Joying.

13th Aug : Paid £20 shipping plus £50 deposit for the replacement.
17th Aug : Joying posted screen & emailed tracking details.
22nd Aug : New screen arrived. (5 days seems pretty good for China to UK postage)
28th Aug : old screen posted back to Joying
10th Sept : Joying refunded deposit.

Moral of this story for me, is email & ask for help . . . . Joying clearly wants to help & keep customers happy.

[admin]

(09-14-2018, 01:04 PM)pete_P38 Wrote:  Update for other forum users.   I contacted Joying about my screen, and they confirmed my unit was under warranty.  I must say the after-sales service has been excellent - thanks Joying.

13th Aug : Paid £20 shipping plus £50 deposit for the replacement.  
17th Aug : Joying posted screen & emailed tracking details.
22nd Aug : New screen arrived. (5 days seems pretty good for China to UK postage)
28th Aug : old screen posted back to Joying
10th Sept : Joying refunded deposit.

Moral of this story for me, is email & ask for help . . . . Joying clearly wants to help & keep customers happy.

Really thanks for your appreciation on Joying . we will improve ourselves better and better in the future .

[Cartel]

You had to pay for this?
Shipping both ways?

This is not good.