Firmware to exchange to new interface doesn't works

[Caye]

Hello
I buyed a  JY-HQS02N4G-2 on the official store
Joying say to me:
"Hi dear friend, thanks for your order, But I am sorry to tell you that this new interface have not stock in EU warehouse"

I paid for this new interface but......

"Hi dear friend , we can send the old interface  to you from EU warehouse . if you didn't like that's interface , I can send you  a firmware to exchange to  new interface" like this

Ok I accept. BUT....
I received an very old interface the same at photo


When I turn on for the first time the unit starts at the moment like an used unit. but it's worst...my unit don't have the Settings button.....

Anyway I received this new interface
https://drive.google.com/file/d/1MHPJMkrGC-9t53E_TdIWkLdsWk9yesFP/view?usp=sharing

Contains this archives


I put the sd card with the archives into the unit....and doesn't works... "No comand" message


Can you help me please????

[Caye]

No one in Joying EU have the way to exchange to the new interface like it was promised to me??????

[admin]

(04-08-2021, 12:18 PM)Caye Wrote:  No one in Joying EU have the way to exchange to the new interface like it was promised to me??????

The head unit you posted is not the 10.25 inch. there is no button light on the 10.25 inch.